Privacy Policy

What we collect

• Enquiry details: name, phone or WhatsApp number, email, travel month, travellers, preferences and messages.
• Booking details: ID documents and photos needed for permits, dietary or medical notes you choose to share, and payment records.
• How you found us: the page you enquired from and campaign tags in the link you followed, stored in your browser and sent with your enquiry.
• Analytics, only with consent: anonymous usage data such as pages viewed and device type.

Why we use it

• To reply to your enquiry and prepare a quote.
• To book hotels, vehicles, safaris and permits.
• To contact you about your booking, including road or permit changes.
• To understand which pages help travellers so we can improve the site.
• To meet legal, tax and accounting obligations.

We do not sell your data or use it for third-party advertising.

Consent

Sending an enquiry means you consent to us using your details to respond. You can withdraw consent any time by writing to us; this does not affect processing already done or records the law requires us to keep.

Who we share it with

• Hotels, transport operators, safari offices and guides on your trip, only what they need.
• Government offices that issue permits (names, ID details and photos).
• Service providers that help us operate, such as email and spreadsheet tools, WhatsApp when you choose to message us, and analytics if you consent. Some may store data outside India.
• Authorities where required by law.

How long we keep it

Enquiries that do not become bookings are deleted within 24 months. Booking and payment records are kept as long as tax law requires (currently up to 8 years). Permit documents are deleted after your trip unless the law requires otherwise.

Your rights

You can ask to access, correct, update or erase your personal data, withdraw consent and nominate someone to act for you. Write to [email protected]; we reply within 30 days.

Security

We limit access to people who need it, use two-step sign-in on our accounts, and never ask for card numbers or passwords over WhatsApp or email.

Children

We collect children’s details only from a parent or guardian, and only to book travel and permits.

Cookies

See our Cookie Policy. Change your choice any time with “Cookie settings” in the footer.

Grievance officer

Our Grievance Officer can be reached at [email protected]. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

If you are not satisfied with our response, you may approach the Data Protection Board of India.